Privacy policy

Cozy Cat Kitchen is a small, home-run business in Noida. This policy explains what I collect when you use this site or order from me, why, and what you can ask me to do with it.

What I collect

  • When you order: your name, email, phone number, delivery and billing address, what you ordered, and your order notes and dispatch date.
  • When you check your pincode: the pincode, so I can show you the right menu. It's remembered in your browser.
  • When you ask me to deliver to a new pincode: that pincode and your email.
  • When you report a problem with an order: your order number, email, the items affected, your photos, and whether you'd like a replacement or a refund.
  • When you write a review: your name as you enter it, the review, and any photos.
  • When you sign up for emails: your email address. You're only added if you choose to sign up.
  • When you browse: basic information about your device and how you use the site, through Shopify's cookies, if you allow them in the cookie banner.

I never see or store your card or bank details. Payments are handled by Razorpay.

Why I use it

  • To cook, pack and deliver your order, and to keep you updated about it by email.
  • To work out your dispatch date and delivery fee.
  • To handle damage claims, replacements and refunds.
  • To let you know when I start delivering to your pincode, if you asked.
  • To send marketing emails, only if you signed up. Every email has an unsubscribe link.
  • To keep my records and meet my legal and tax obligations.

Who I share it with

Only the services that help me run the shop, and only what each one needs:

  • Shopify runs this store, the checkout, customer accounts and order emails.
  • Razorpay processes payments and refunds.
  • Delivery partners: Rapido in Delhi NCR, and my courier for other cities, get your name, phone number and delivery address.
  • Judge.me shows product reviews.
  • Cloudflare stores encrypted backups of shop data, and runs the tools I use to manage orders and damage claims.

I don't sell your information, and I don't share it for anyone else's marketing.

How long I keep it

I keep order and customer records for as long as I need them to run the shop and meet my legal and tax obligations. Encrypted backups are kept for up to a year and then deleted. Photos from damage claims are kept until the claim is settled and for a reasonable time afterwards.

Keeping it safe

The store and checkout run on Shopify. My backups are encrypted, and stored in private storage that only I can access. Customer data is never kept in code repositories or shared in chats.

Your choices and rights

You can ask me to:

  • tell you what information I hold about you,
  • correct anything that's wrong,
  • delete your information, unless I have to keep it by law, for example for tax records,
  • stop sending you marketing emails (or simply click unsubscribe).

To do any of these, or if you have a concern about how I handle your data, email info@cozycatkitchen.in. I'll reply within 30 days.

Changes

If I change this policy, I'll update it here with a new date.

Contact

Cozy Cat Kitchen, Jaypee Klassic, Wish Town, Sector 134, Noida 201304, Uttar Pradesh, India Email: info@cozycatkitchen.in · WhatsApp: +91-98736-48122

Grievance officer: Aditya, at the same address, email and WhatsApp. Complaints are acknowledged within 48 hours and resolved within a month.

Last updated: 4 October 2026