Refund policy
Everything I make is cooked fresh for your order, so this policy is about cancellations, and about making things right if something goes wrong on the way.
Cancelling or changing an order
You can cancel within 6 hours of ordering, as long as I haven't started cooking it, for a full refund. Do it yourself on Track my order with your order number and email (your order confirmation email has a link), or message me on WhatsApp (+91-98736-48122) or email info@cozycatkitchen.in with your order number.
Once I've started cooking your order, or after 6 hours, it can't be cancelled or refunded: Track my order tells you which. You can still update your delivery details any time before dispatch.
Damaged or spoiled orders
If your order arrives damaged or spoiled, tell me within 24 hours of delivery using the Report a problem form:
- Enter your order number and email, and pick the items affected.
- Add a photo of each affected pouch, up to 5 photos. A pouch that's puffed up, leaking or smells off is what I need to see. A puffed-up pouch is the clearest sign of spoilage, and that photo is enough.
- Choose a replacement or a refund.
I'll review it and email you either way. An approved replacement is a free order for the same items, dispatched on the usual schedule.
Each order can be replaced once. If a replacement also arrives damaged or spoiled, the only option is a refund.
A refund covers what you paid for the affected items. If the whole order was affected, your delivery fee comes back too.
A replacement goes out when the damaged items come to at least ₹399 in Delhi NCR or ₹750 elsewhere in India, or when the whole order is affected. Below that, I'll refund them or send them free with your next order, whichever you choose. A replacement can't be cancelled: it's on me.
Wrong items
If I've sent the wrong items, use the same form within 24 hours of delivery and I'll send the right ones or refund you.
What can't be refunded
- Orders I've started cooking, or more than 6 hours after they were placed.
- Orders that have been dispatched, unless they arrive damaged, spoiled or wrong.
- Food that has been opened and partly eaten.
- Claims made more than 24 hours after delivery.
How refunds are paid
Refunds go back to the way you paid, through Razorpay, and usually reach you within 5–7 working days after I approve them.
Questions
WhatsApp +91-98736-48122 or email info@cozycatkitchen.in. Please include your order number.
Last updated: 5 October 2026